Rocket Dispatch

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Multi-Channel

  • Voice

    Voice
    Land-Lines or Cellular

  • Email

    Email
    White-Listed Emails

  • SMS

    SMS
    Premium or Email

  • Chat

    Chat
    All Modes of Communication

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  • Send Multi-Channel Messages

    Send Multi-Channel Messages
    All in One Web Service Call

  • Message Dispositions

    Message Dispositions
    Did Your Message Reach Your Party?

  • Receive Feedback

    Receive Feedback
    Did Your Party Respond?

Rocket Dispatch Terms & Conditions

This Customer Service Agreement (the "Agreement") sets forth all the terms and conditions associated with your use of the services offered by or through Rocket Dispatch.

Online Acceptance:

Your online acceptance of this Agreement will have the same legal effect as if you were providing a handwritten signature of acceptance.

TERMS AND CONDITIONS

1.      Services Provided: Rocket Dispatch offers you, among other things, the ability to send messages to contacts on a list through a voice call, SMS text messaging or email through a customer portal on its Website ( http://portal.rocketdispatch.com ) (the "Website"), entering a username and password to gain access. Once on the site, you can update and administer contact lists, register yourself for new lists on which you wish to be contacted and blast messages. These services are provided on a pre-paid basis only and do not require you to change your current telephone service provider(s) in order to use the services. A complete list of Rocket Dispatch services can be found on the Website. Rocket Dispatch is not responsible for reimbursements for calls made with another service while Rocket Dispatch is temporarily unavailable.

2.      Acceptable Conduct: You agree to use the Rocket Dispatch services only for purposes that are lawful in the jurisdictions where you are originating your messages. You shall not transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, gives rise to civil liability, or otherwise violate any applicable local, state, national, or international law. In particular, depending on the state or country in which you are located or the person you are calling is located, you may violate a country's or a state's law by recording a telephone conversation without informing the other party. Rocket Dispatch reserves the right to immediately, and without notice, terminate or otherwise discontinue your Account and PIN in the event it determines that you have violated any applicable law or regulation or any term or condition of this Agreement. In order to combat harassing or illegal conduct, including fraud and unauthorized access to voicemail, Rocket Dispatch may monitor or record customers' messages, review customers' recordings stored on its servers, and provide call detail records or recordings to law enforcement agencies.

3.      Opening an Account: In order to become a Rocket Dispatch customer, you must complete an application form on the Website, provide a valid credit card number and select a non-refundable, preset dollar value of service you wish to purchase. As part of the application, you will provide Rocket Dispatch with a unique Username and a password. Rocket Dispatch will then send you an electronic notification (in the form of an e-mail message) confirming that you have become a Rocket Dispatch customer and the value of service you purchased for your Rocket Dispatch account ("Account"). The electronic notification will also provide you with a unique PIN, which you must use when accessing Rocket Dispatch's services.

4.      Usernames/[Passwords/Personal Identification Numbers: YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME, PASSWORD AND PIN AND YOU AGREE TO PAY FOR ALL SERVICES CHARGED TO YOUR ACCOUNT USING YOUR PASSWORD OR PIN WHETHER OR NOT YOU HAVE AUTHORIZED SUCH USE. If you believe that your Account, Username, Password or PIN are being used in an unauthorized manner, you agree to contact Rocket Dispatch within one calendar day so that appropriate action can be taken to modify your Account. Please be aware that account information will be sent to the email address that you have provided to Rocket Dispatch. Therefore, you should use a secure email address. Rocket Dispatch is not responsible for the actions of any person that accesses that email account. Please note that you are responsible for any and all charges to your account and Rocket Dispatch cannot be held responsible for fraudulent charges that result from theft or fraudulent use of your credit card, password or PIN.

5.      Payment: ROCKET DISPATCH'S SERVICES ARE PROVIDED ON A PREPAID BASIS ONLY. As you use Rocket Dispatch's services, your usage will be tracked and monitored. Should your usage exceed and of the tiers of usage for your selected package, your overage fees for that month will be added to the package price for the following month of service. Should you decide to cancel your subscription, your credit card will be charged the amount for any unpaid overage charges still to be paid. No services will be provided if your Account does not have a sufficient balance to cover the cost of the service.

6.      Recurring Billing: When signing up for a recurring billing account, your account will be billed on the same day of the following month in which you signed up. In the event the following month does not have that day, the last day of the month will be used. In the event you would like to cancel the service, you must do so 5 days before your next billing cycle or you will be required to pay for an additional month. In the event of a cancelation, no refunds will be given but your account will remain active until the end of the billing cycle already paid. To cancel your account, please follow the instructions within the My Account section once you're logged in.

7.      Rates: You are responsible for checking all applicable rates/promotions before making any call using Rocket Dispatch's services. Subject to the provisions of Paragraph 10 below, Rocket Dispatch reserves the right, at its sole discretion, to modify its rates at any time and/or to offer special promotions. In addition, though it is not the intent of Rocket Dispatch to raise its rates at any point in the future, should market conditions or factors outside of Rocket Dispatch's control cause its costs or wholesale rates to some or all destinations to go up, Rocket Dispatch reserves the right to adjust its rates accordingly.

8.      Email Notification: You are responsible for maintaining a current email address and for reading email from Rocket Dispatch so that we can notify you of updates to Rocket Dispatch's service and any customer account information.

9.      Billing Information: Your access to billing information is available online. Because there is a possibility of overage charges based on your use of the system, Rocket Dispatch will track your usage, and add any overage charges to your following month's bill. Should you decide to cancel your service during a month that incurs overages, your credit card will be billed for any additional fees owed on the date of cancellation.

10.  Billing Disputes: You must notify Rocket Dispatch by e-mail of any disputed charges within thirty (30) days of the charge being posted to your Account. Rocket Dispatch will attempt to resolve all disputes within thirty (30) days of being notified of a dispute. To the extent Rocket Dispatch determines, at its sole discretion, that a billing adjustment is warranted, your Account will be credited accordingly. If you fail to notify Rocket Dispatch of a billing dispute as noted above, you will waive all rights to bring any claim regarding the disputed charges.

11.  Ownership of Account: Rocket Dispatch recognizes that the person whose name is listed on the Account is the sole owner of the Account, even where payment on the Account is made using the credit card of another person.

12.  Storage of Records: Rocket Dispatch takes your messaging needs seriously. Rocket Dispatch will make every effort to maintain customer messaging records for at least 90 days.

13.  Cancellation: You may discontinue service at any time upon notice (either electronic or written) to Rocket Dispatch. You will only have access to your account for the remainder of that billing cycle. You will not be entitled to any refund of the unused balance in your Account if you discontinue service. Additionally, you will remain responsible for payment of all charges for services rendered up through the date you discontinue service.

14.  Termination: Rocket Dispatch reserves the right, at its sole discretion and for any reason, to (a) terminate this Agreement and your access to its services, upon five (5) days electronic notice and/or (b) to refuse to allow you to recharge your Account. If fraud is suspected, Rocket Dispatch has the right to put an Account immediately on hold until further investigation takes place.

15.  Government Taxes: Rocket Dispatch reserves the right to pass any new government taxes, fees or surcharges on to customers by changing its rates.

16.  Limitation of Liability: ROCKET DISPATCH SHALL NOT BE LIABLE FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES FURNISHED PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, DEFECTS AND/OR ERRORS IN TRANSMITTING, RECEIVING, ORIGINATING, TERMINATING AND/OR DELIVERING TELEPHONE CALLS, REGARDLESS OF THE NATURE OF THE CLAIM. ROCKET DISPATCH SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF ROCKET DISPATCH HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ROCKET DISPATCH IS NOT LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR RELATED IN ANY WAY TO YOUR USE OF OR YOUR INABILITY TO ACCESS, OR YOUR DIFFICULTY IN ACCESSING, ITS SERVICE THROUGH TOLL OR LOCAL ACCESS NUMBERS. ROCKET DISPATCH IS NOT LIABLE FOR ANY TOLL CHARGES YOU MAY INCUR IN USING A LOCAL ACCESS NUMBER. ROCKET DISPATCHSHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD-PARTY VENDORS AND ACCESSED THROUGH THE WEBSITE OR BY ANY OTHER MEANS.

17.  No Warranties: ROCKET DISPATCH DOES NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO THE MERCHANTABILITY, TECHNICAL COMPATIBILITY OR FITNESS FOR A PARTICULAR PUPOSE OF ANY SERVICE, PRODUCTS OR MATERIAL PROVIDED FOR PURSUANT TO THIS AGREEMENT. ROCKET DISPATCH ALSO DISCLAIMS ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE LEGALITY OF THE USE OF ANY OF THE ROCKET DISPATCH

18.  Force Majeure: Rocket Dispatch shall not be liable for its failure to perform any of its obligations under this Agreement if such failure is the result of a force majeure, including but not limited to acts of God, fire, lightning strikes, explosions, power failure, earthquake, flood, water, labor disputes, terrorism, failure of any satellite or other connecting telecommunications facilities, or any other matter beyond the reasonable control of Rocket Dispatch.

19.  Indemnity: You agree to indemnify, defend and hold Rocket Dispatch , its officers, directors, employees, agents, shareholders, licensors, suppliers and any third party information providers to the Website, harmless from and against all claims, actions, proceedings, expenses, damages and liabilities, including attorneys fees, which are the result of, or are in any way related to, your use of the Website or Rocket Dispatch's services, or your transactions or communications with third-party vendors initiated via the Website.

20.  Arbitration: All disputes, claims and/or controversies, including but not limited to billing disputes, matters of construction, interpretation and/or enforcement, arising out of or in any way connected to this agreement shall be submitted for final and binding resolution to a single arbitrator selected in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Atlanta, Georgia. The award rendered by the arbitrator may be entered as a judgment in any court of competent jurisdiction. The cost of the arbitration and the attorneys' fees of the prevailing party shall be assessed against the party against whom the award is rendered.

21.  Consent to Communications: By entering into this agreement, you consent to the receipt of electronic mail ("email") from Rocket Dispatch and customer service phone communication. In addition to sending you e-mail notifications as provided for above, Rocket Dispatch may also send you email about services and products we believe may be of interest to you. You may opt out of future e-mails about products or services by contacting us by e-mail at Sales@rocketdispatch.com. Rocket Dispatch reserves the right, however, to continue to contact you regarding important information relating to your account, or this agreement.

22.  Modifications/Amendments: This agreement may be modified or amended by Rocket Dispatch at any time. Unless otherwise provided, all such modifications or amendments shall be effective immediately upon posting on the Website under "Terms and Conditions." Furthermore, you will be asked to verify acceptance of these terms when you sign up and recharge your account. YOUR CONTINUED USE OF YOUR ACCOUNT AFTER RECEIVING THE NOTICE WILL BE CONCLUSIVELY DEEMED TO BE ACCEPTANCE OF ANY SUCH MODIFICATIONS.

23.  Trademarks: All corporate names, service marks, logos, trade names, trademarks, websites and domain names of Rocket Dispatch (collectively "Marks"), including but not limited to "Rocket Dispatch" are and shall remain the exclusive property of Rocket Dispatch and nothing in this agreement shall grant you the license to use such Marks without the express written permission of Rocket Dispatch . Rocket Dispatch retains ownership and all rights to the Rocket Dispatch name, logo, software, databases, reports, web site, and information. Rocket Dispatch reserves the right to restrict the use of its name, system, logo, software, lists, databases, reports, and any information created or obtained by Rocket Dispatch. However, each individual user has the right to use the Rocket Dispatch name on their site to further promote the Rocket Dispatch Talk service to the Internet community at large if they so wish.

24.  Severability: If any provision of this agreement is held to be invalid, illegal or unenforceable, the remaining provisions of this agreement will continue in full force and effect.

25.  Integration - Entire Agreement: This agreement, together with any written amendments or modifications, constitutes the entire agreement between you and Rocket Dispatch with respect to the services provided hereunder. It supersedes and replaces all prior or contemporaneous understandings or agreements, written, electronic or oral, between you and Rocket Dispatch.

26.  Governing Law: This agreement and all modifications/amendments thereto, shall be governed by the laws of the State of Georgia, U.S.A., without giving effect to its conflicts of laws principles.

27.  Disclaimer: The materials contained on this web site are provided for general information and entertainment purposes only and do not constitute any form of advice. Rocket Dispatch assumes no responsibility for the accuracy of any particular statement and accepts no liability for any loss or damage which may arise from reliance on the information contained on this site. Links to other web sites may at times be provided for your enjoyment, but Rocket Dispatch accepts no responsibility or liability for access to or the material on any web site which is linked from or to this web site. By providing links to other sites, Rocket Dispatch does not guarantee, approve or endorse the information or products available at those sites, nor does a link indicate any association with or endorsement of the linked site by Rocket Dispatch.

28.  Language: All communications and notices to be made or given pursuant to this Agreement shall be in the English language.



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